nuj super招聘客户成功专家（澳大利亚）| LinkedIn

This is a hands-on role sitting at the intersection of client operations, technical support, and product feedback. You'll be the primary point of contact for our clients - owning the Intercom channel, running onboarding, triaging support queries, and reducing load on the engineering team by handling application and data-related questions. Over time you'll develop a genuine working knowledge of APRA reporting and superannuation data workflows. The role is scoped around execution and delivery. You'll be working within established processes and improving them over time. And for the right person, there's a path to grow into a broader Customer Success function - taking on strategic client retention.

Minimum of 2 years in SaaS support, client onboarding, or customer ops
Technically capable - comfortable investigating a data issue before escalating
Strong written communicator - you'll set the tone for how Nuj talks to clients
Proficient with Intercom, Jira, Confluence, Google Workspace
Curious, self-directed, and keen to develop real domain expertise in super and APRA compliance
Must be resident on the East Coast of Australia

Send your CV and a short note on why you're a great fit - ideally with an example of a time you made a real difference for a client or got to grips with a complex technical domain.