Steer 招聘 上岗专员 - 远程在美国 | LinkedIn

As an Onboarding Success Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client’s experience is aligned with their business needs and delivers value from day one. You’ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
Strong communication skills
Customer-first mindset
Ability to manage multiple onboarding projects at once, with strong organization and follow-through
Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
Experience with KPIs, including Time to Live and Time to Onboarding Complete
Experience with a CRM such as Hubspot, Salesforce, etc…
Experience onboarding and training on multiple products or modules

100% remote work environment
Medical, Dental and Vision insurance within 30 days
100% employer-paid medical insurance
Equity package
Flexible PTO with 15 days minimum
Generous Parental Leave
FSA and HSA options
401(k)
Growth & Wellness Stipend
WFH Equipment
Chance to work with the latest technology
A collaborative, high ownership culture
Opportunities for development and career growth

Steer 是一家致力于通过数字工具革新汽车维修行业的企业。我们提供一套集成化的软件工具，帮助维修店提升盈利能力和运营效率。通过收购 AutoOps，Steer 在智能调度软件领域建立了领导地位，致力于为客户提供无缝的客户关系管理解决方案。

Initial Screen - 20min
Wonderlic Assessment - 35min
Hiring Manager Interview - 30min
Cross Functional Interview - 45min Career Journey Interview - 60min
Reference Checks